Design Process: Finding a Solution
User Stories: How can the Hall H Line experience be improved?
Once my target users were identified, it was time to narrow down which features aligned with the users’ main needs.
Ranking user stories helped me determine the following:
Make finding information about Hall H and the Hall H line easier. A social media app would provide the most benefits because it could both facilitate communication and give live updates about Hall H.
Reduce time spent in line by recommending panels to attend during the day, or as a backup plan. Provide users with recommendations for other panels they might be interested in attending, in case they want to attend panels during the day while someone holds their spot in line, or if they decide not to line up for Hall H.